Gardeners Pimlico Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Pimlico provides gardening and related services to residential and commercial customers within its service area. By booking or accepting any service from Gardeners Pimlico, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or organisation requesting or receiving services from Gardeners Pimlico.
Company means Gardeners Pimlico, the provider of gardening and related services.
Services means any gardening, garden maintenance, soft landscaping, clearance or related services supplied by the Company to the Client.
Booking means a confirmed request for Services made by the Client and accepted by the Company.
Service Area means the locations within which the Company offers its services, including Pimlico and surrounding districts, as determined by the Company from time to time.
2. Scope of Services
The Company provides a range of gardening services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping, and regular garden maintenance. The exact scope of any Service will be as agreed between the Company and the Client at the time of Booking.
The Company reserves the right to decline any work that it reasonably considers unsafe, unsuitable, or beyond its professional competence or equipment capabilities. Where appropriate, the Company may suggest alternative solutions or refer the Client to a more suitable provider.
3. Booking Process
3.1 Bookings can be made by the Client through the Company’s chosen communication channels as advertised from time to time. The Client must provide accurate information about the property, access, parking arrangements, and the requested Services.
3.2 A Booking will be considered provisional until it has been confirmed by the Company. Confirmation may be given in writing or verbally, and will include the agreed date, approximate time window, and description of the Services.
3.3 The Company may request photographs, measurements, or additional information prior to confirming a Booking in order to assess the scope of work and provide an appropriate estimate.
3.4 Any time or date for the provision of Services is an estimate only. While the Company will make reasonable efforts to attend at the agreed time, circumstances such as traffic, weather, and prior job overruns may cause delays. The Company will attempt to notify the Client of any significant delay or the need to reschedule.
4. Estimates and Pricing
4.1 The Company may provide a written or verbal estimate for the Services based on the information supplied by the Client. Estimates are given in good faith but are not binding if the actual conditions differ from those described by the Client or if additional work is requested.
4.2 Where work is charged on an hourly basis, the Client will be informed of the hourly rate prior to the Booking. Time will normally be charged from arrival at the property until completion of the work, including reasonable time spent assessing the garden and clearing up.
4.3 Where a fixed price quotation is provided, it will set out the scope of work covered by the price. Any variations or additional work requested by the Client that fall outside the quotation may be charged separately, subject to agreement.
4.4 All prices are quoted in pounds sterling and, unless specifically stated otherwise, are inclusive of standard rate UK VAT where applicable. If the VAT rate changes between the date of Booking and the date of supply, the Company reserves the right to adjust the price accordingly.
5. Payments and Invoicing
5.1 Payment terms will be confirmed at the time of Booking. The Company may require payment in advance for certain services, particularly larger projects, one-off clearances, or new Clients.
5.2 For regular maintenance visits, the Company may invoice the Client after each visit or on a periodic basis, such as monthly. Invoices are payable within the period stated on the invoice. If no period is stated, payment is due within seven calendar days of the invoice date.
5.3 Accepted payment methods may include bank transfer, card payment, or other methods specified by the Company. Cash payments, where accepted, should be made directly to the gardener on the day of service, and the Client should request a receipt if required.
5.4 If the Client fails to make any payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is received in full.
5.5 The Company may suspend further Services or cancel future Bookings if invoices remain unpaid, without liability to the Client.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a Booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice before the scheduled start time is required.
6.2 If the Client cancels or reschedules with less than 24 hours notice, the Company may charge a late cancellation fee. This fee may be up to 50 percent of the estimated value of the Booking, at the Company’s discretion.
6.3 If the Company arrives at the property and is unable to gain access, or the work cannot proceed for reasons within the Client’s control, this may be treated as a late cancellation and a call-out charge or cancellation fee may apply.
6.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including severe weather, staff illness, equipment failure, or access issues. The Company will endeavour to provide as much notice as possible and to rearrange the Booking at a mutually convenient time.
7. Access, Parking and Site Conditions
7.1 The Client is responsible for ensuring that the Company has safe and reasonable access to the garden or outdoor areas where the Services will be performed. This includes providing necessary keys, gate codes, or clear instructions.
7.2 The Client must ensure that pets and children are kept away from the working area during the visit for their safety and the safety of the gardeners.
7.3 The Client is asked to inform the Company of any known hazards or special conditions at the property, including unstable structures, uneven surfaces, ponds, or underground services.
7.4 Where parking permits, pay-and-display tickets, or congestion or clean air charges are required to attend the property, the Client is responsible for covering these costs. Such charges may be added to the final invoice where appropriate.
8. Garden Waste and Environmental Regulations
8.1 The Company will comply with applicable UK waste and environmental regulations when handling and disposing of garden waste generated during the Services.
8.2 Unless stated otherwise in the estimate or quotation, standard gardening services do not automatically include the removal of green waste from the property. The Client may opt for waste removal to be included, in which case an additional charge may apply to cover disposal costs and transport.
8.3 Where practical and agreed with the Client, the Company may leave bagged garden waste on site for the Client’s own disposal or composting. The Client is responsible for ensuring that any waste retained on site is stored and disposed of in accordance with local regulations.
8.4 The Company will not remove or dispose of hazardous waste or materials such as asbestos, chemicals, contaminated soil, or non-garden refuse. If such materials are discovered, the Company may suspend work until the Client arranges safe removal by a specialist contractor.
9. Client Obligations
9.1 The Client agrees to provide accurate information regarding the property and the required Services and to update the Company promptly about any changes that may affect the Booking.
9.2 The Client will ensure that water and electricity supplies, if required for the Services, are available and in good working order. Any fees or charges associated with their use remain the responsibility of the Client.
9.3 The Client must not request or encourage the Company’s staff to carry out work that is unsafe, illegal, or outside the agreed scope of Services. The Company may refuse such requests without liability.
9.4 For regular maintenance contracts, the Client should promptly notify the Company if they are dissatisfied with any aspect of the work, so that issues can be addressed at the next visit or as soon as reasonably possible.
10. Liability and Insurance
10.1 The Company will perform the Services with reasonable skill and care, using appropriate equipment and techniques for professional gardening work.
10.2 The Company holds public liability insurance to cover accidental damage or injury arising from its activities, subject to the terms and exclusions of the policy. Details of insurance cover are available on request.
10.3 The Company’s total liability for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the value of the Services provided on the relevant visit, except where liability cannot be limited under UK law.
10.4 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of anticipated savings arising out of or in connection with the Services.
10.5 The Company is not responsible for pre-existing damage or defects at the property, nor for damage caused by pests, disease, weather, subsidence, or other factors beyond its control. The Company cannot guarantee the survival or performance of plants, lawns, or trees after planting or treatment, as these are subject to conditions outside its control.
11. Damage and Complaints
11.1 The Client must notify the Company of any alleged damage to property or dissatisfaction with the Services as soon as reasonably practicable and, in any event, within seven calendar days of the relevant visit.
11.2 The Company will investigate any complaint and may request photographs, site access, or further information. Where the Company is responsible, it may, at its discretion, offer to correct the work, provide a partial refund, or reach another agreed resolution.
11.3 Failure by the Client to report complaints within the specified period may limit the Company’s ability to investigate and may affect any remedy offered.
12. Health and Safety
12.1 The Company will follow reasonable health and safety practices while carrying out Services, including the use of suitable personal protective equipment and adherence to relevant regulations.
12.2 The Client agrees not to interfere with, or permit others to interfere with, the Company’s tools, machinery, or equipment while Services are being performed.
12.3 The Company may suspend or modify the Services if it considers that health and safety are at risk, including in cases of extreme weather, unsafe site conditions, or aggressive animals on the property.
13. Force Majeure
13.1 The Company shall not be liable for any delay or failure to perform its obligations if such delay or failure arises from events beyond its reasonable control. These events may include severe weather, flooding, fire, accident, transport disruption, civil disturbances, or acts of government.
13.2 In such circumstances, the Company will attempt to notify the Client and will resume Services as soon as reasonably possible. Either party may cancel or reschedule affected Bookings without penalty where performance is impossible or impractical for a prolonged period.
14. Privacy and Data Protection
14.1 The Company will collect and use personal data about the Client, such as contact details and service history, for the purpose of managing Bookings, providing Services, and handling payments.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell the Client’s personal information to third parties.
14.3 The Client has the right to request access to, correction of, or deletion of their personal data held by the Company, subject to legal and contractual restrictions.
15. Amendments to these Terms
15.1 The Company may update these Terms and Conditions from time to time to reflect changes in the law, business practices, or the range of Services offered.
15.2 The current version of these Terms and Conditions will apply to each Booking. Where changes materially affect existing regular Clients, the Company will take reasonable steps to inform them.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation of Booking provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services.
17.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
By making a Booking with Gardeners Pimlico, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.
